Refund policy
Last updated: 24 October 2026
This Refund Policy applies to all purchases from Dylvera Chef, a trading name of DYLVERA LLC, wherever you live. All our products are digital downloads (PDF files). No physical goods are shipped.
Nothing in this policy limits your statutory consumer rights. Where the law of your country gives you more protection than this policy, the law applies.
1. Faulty, inaccessible or misdescribed products
Please contact us if your product cannot be downloaded or opened, is incomplete, is significantly different from its description, or has another defect. We will first try to fix the problem — usually by sending a working file or a new download link within 2 business days. If we can't fix it within a reasonable time, or the problem is serious, you can choose a full refund.
2. Change of mind
In the cart, before checkout, we ask you to expressly request immediate access to the digital content and to acknowledge that this means you lose any right to withdraw once delivery or download has begun. For that reason we do not offer refunds if you simply change your mind after your files have been delivered. If you did not give that confirmation, your statutory withdrawal rights (where applicable) remain — see section 6.
3. Goodwill refunds
- Duplicate purchases: if you accidentally buy the same product twice, we will refund the duplicate.
- Bundle upgrades: if you buy an individual guide and then, within 14 days, buy a bundle that includes it, we will refund the price you paid for that individual guide.
4. Kitchen Club membership
- You can cancel at any time; cancellation takes effect at the end of the current billing period and you won't be charged again.
- Months already delivered are not refunded for change of mind, because each month's content is delivered instantly.
- Forgot to cancel? If you contact us within 7 days of a renewal and haven't downloaded that month's plan, we'll refund that renewal in full.
- If we charge you by mistake, or charge you after you cancelled, we refund the payment in full immediately.
5. Additional purchases
Optional add-ons you confirm after your initial order (other e-books, mini-guides or resources) follow the same rules as any other digital product in this policy. If you believe you were charged for something you did not confirm, contact us and we will investigate and refund any unauthorised charge in full.
6. Your rights by region
European Union, EEA and Switzerland. Consumers normally have a 14-day right of withdrawal for online purchases. For digital content not supplied on a tangible medium, this right ends once supply has begun with your prior express consent and your acknowledgement that you lose the right (Article 16(m), Directive 2011/83/EU). We confirm your consent in your order confirmation email. If you did not give that consent, you may withdraw within 14 days of purchase by emailing us or by using the model form below, and we will refund you within 14 days. Under Directive (EU) 2019/770 you are also entitled to have digital content that does not conform to the contract brought into conformity, or to a price reduction or refund.
United Kingdom. The same rules apply under the Consumer Contracts Regulations 2013. Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described; if it isn't, you are entitled to a repair or replacement, or in some cases a price reduction or refund.
Australia. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures you are entitled to a refund or replacement; for other failures we will fix the problem within a reasonable time.
New Zealand. Your rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 are not affected.
United States, Canada and other countries. You keep all rights given to you by the consumer protection laws of your state, province or country.
7. How to contact us
Email contact@dylverachef.com with your order number, the product and a short description of the problem (a screenshot helps). We reply within 1–2 business days. You don't need to send anything back.
8. How refunds are paid
Approved refunds go to your original payment method, in the currency you paid, within 5 business days of approval (and in any case within 14 days for EU/UK withdrawals). Your bank may take a few more days to show it. We don't charge any refund fees.
9. Payment disputes
If something has gone wrong, please contact us first — we can usually solve it the same day. This does not affect your right to contact your bank or card issuer.
Model withdrawal form (EU/EEA/UK)
(Complete and return this form only if you wish to withdraw from the contract and have a right to do so.)
To: DYLVERA LLC, 1209 Mountain Rd Pl NE, Ste R, Albuquerque, NM 87110, United States — contact@dylverachef.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following digital content: ____________
Ordered on (*): ________ · Order number: ________
Name of consumer(s): ________ · Address of consumer(s): ________
Signature of consumer(s) (only if this form is notified on paper): ________ · Date: ________
(*) Delete as appropriate.
Contact
DYLVERA LLC (trading as Dylvera Chef) · EIN 98-1983897
1209 Mountain Rd Pl NE, Ste R, Albuquerque, NM 87110, United States
Email: contact@dylverachef.com · Phone: +1 575 251 2183